Customer Experience (Cx) Sales Solutions
A Sales Solution platform encompasses Sales & Marketing, Customer Service, and Knowledge Management functionality. Platform extensibility should allow for implementation and deployment of communities enabling collaboration and self-service.
The key benefits, which are derived by customers upon implementing a Sales Solution platform, are as follows:
- Alignment of the organization’s Sales and Marketing activities.
- Establishment of a centralized accurate repository providing a 360-degree view of each customer account and contact.
- Provides the customer facing organizations with better tools for lead generation, opportunity identification and revenue forecasting.
- Enables team-based selling by your sales team, providing broad-based expertise to your customers via subject matter experts (SMEs).
- Enhances the value of your customer relationships by proactively selling to their identified needs.
- Simplification of Quote & Order Management – quickly generate quotes and easily convert quotes into sales orders.
- Streamlining, integrating and automating business processes in respect to their Sales, Marketing and Customer Service organizations.
Contact Excalibur Information Solutions – let us show you how to increase sales revenue and profitability by effectively improving your selling process.