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Customer Experience (Cx) Service Solutions

A Service Solution platform can consist of Customer Service, Case Management, Call Center and Knowledge Management functionality. Platform extensibility should allow for implementation and deployment of Communities enabling collaboration and self-service. servicesolutions

A few of the significant benefits, which are derived by customers upon implementing Service Solutions, are as follows:

  • Alignment and streamlining of business processes in respect to their Sales, Marketing and Customer Service organizations.
  • Reduction of operating costs as a result of implementing a multi-channel cloud based contact center solution.
  • Self-service options, which provide customers and partners 24/7 access to knowledge and information.
  • Business process automation to reduce costs and improve workflow by automating customer support case assignment, routing, prioritization, management and escalation.

Contact Excalibur Information Solutions – let us show you how your customer service team can address issues and complaints; converting them into upsell business opportunities.