Customer Experience (Cx) Service Solutions
A Service Solution platform can consist of Customer Service, Case Management, Call Center and Knowledge Management functionality. Platform extensibility should allow for implementation and deployment of Communities enabling collaboration and self-service.
A few of the significant benefits, which are derived by customers upon implementing Service Solutions, are as follows:
- Alignment and streamlining of business processes in respect to their Sales, Marketing and Customer Service organizations.
- Reduction of operating costs as a result of implementing a multi-channel cloud based contact center solution.
- Self-service options, which provide customers and partners 24/7 access to knowledge and information.
- Business process automation to reduce costs and improve workflow by automating customer support case assignment, routing, prioritization, management and escalation.
Contact Excalibur Information Solutions – let us show you how your customer service team can address issues and complaints; converting them into upsell business opportunities.