Customer Experience (Cx) Sales Solutions

A Sales Solution platform encompasses Sales & Marketing, Customer Service, and Knowledge Management functionality. Platform extensibility should allow for implementation and deployment of communities enabling collaboration and self-service.

The key benefits, which are derived by customers upon implementing a Sales Solution platform, are as follows:

• Alignment of the organization’s Sales and Marketing activities.
• Establishment of a centralized accurate repository providing a 360-degree view of each customer account and contact.
• Provides the customer facing organizations with better tools for lead generation, opportunity identification and revenue forecasting.
• Enables team-based selling by your sales team, providing broad-based expertise to your customers via subject matter experts (SMEs).
• Enhances the value of your customer relationships by proactively selling to their identified needs.
• Simplification of Quote & Order Management – quickly generate quotes and easily convert quotes into sales orders.
• Streamlining, integrating and automating business processes in respect to their Sales, Marketing and Customer Service organizations.

Contact Excalibur Information Solutions – let us show you how to increase sales revenue and profitability by effectively improving your selling process.