Keeping Your Project On Track
The ultimate goal of any project is for the project team to deliver a successful outcome that is on-time and within budget to its client. Projects may have varying requirements, challenges and outcomes. However, proper planning and communication are always paramount in ensuring that a project is not derailed. Planning Sound planning starts with […]
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Engaging Stakeholders for Success
Let’s face it, the productivity of any organization depends heavily on the degree of stakeholder engagement in its enterprise-wide projects. Once the decision has been made to undertake any project, it is important that all internal and external stakeholders – the ones who own the project and are affected by its outcome, be kept informed […]
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Customer Success – Deliverables Vs Results
The deliverables versus results conundrum is a productivity roadblock. Very often project success for a vendor is determined by deliverables; such as the number of units sold, shipped or installed. Customer project issues often result from misaligned technology solutions, incorrect product selection, misunderstood business requirements or vendor misrepresentations. Many product features promise to deliver […]
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Customer Advocacy
What is Customer Advocacy? Customer Advocacy is your competitive advantage. The role provides organizations and their decision makers access to a Subject Matter Expert (SME). The SME provides advice, negotiates on behalf of the client and proactively recommends solutions to mitigate risks and improve the client’s success. The Solutions Consultant role as an advocate provides […]
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