Integration

Excalibur can integrate your customer facing applications with other key internal and external systems to improve the flow of information across your organization.

As part of an information management strategy, we implement solutions that efficiently and effectively share data between your systems. An organization’s business intelligence and decision making ability largely depends on access to accurate and timely information.

CRM platforms like Salesforce and Microsoft Dynamics significantly reduce the time, cost and risks previously associated with these types of systems integration.

We carefully select the integration approach best suited for each customer situation as follows:

• Website Integration
  Capture leads directly into the CRM application from your website, event registration, on-line shopping transactions and much more.

• Mobile Integration
  Smartphone enabled CRM applications provide immediate access to data stored within the CRM platform.

• Social Media Integration
  Viewing social media profiles and activities of your CRM application contacts on Facebook, LinkedIn and Twitter.

• Marketing Automation
  Advanced marketing automation capabilities fully integrated with your CRM application.

• Back Office Systems Integration
  Seamlessly updating back-office (ERP, Accounting and Billing) systems from front- office customer facing (CRM, Quotation and Reservation) applications.

• Desktop Integration
  Increased user adoption by providing integration with your office productivity tools such as Microsoft Word, Excel, PowerPoint and Outlook.

• Legacy system integration
  Using a variety of tools, methods and techniques your company’s legacy systems can be integrated with your customer facing applications.

Contact Excalibur Information Solutions – let us show you how to extend your CRM application by connecting with other cloud-based or on-premise mission critical systems.