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Keeping Your Project On Track

  The ultimate goal of any project is for the project team to deliver a successful outcome that is on-time and within budget to its client. Projects can go off-course for any number of reasons that are dependent on the nature of the project. These reasons, both controllable and uncontrollable, may include: Inadequate resources and […]

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Engaging Stakeholders for Success

Let’s face it, the productivity of any organization depends heavily on the degree of stakeholder engagement in its enterprise-wide projects. Once the decision has been made to undertake any project, it is important that all internal and external stakeholders – the ones who own the project and are affected by its outcome, be kept informed […]

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Customer Success – Deliverables Vs Results

  The deliverables versus results conundrum is a productivity roadblock. Very often project success for a vendor is determined by deliverables; such as the number of units sold, shipped or installed. Customer project issues often result from misaligned technology solutions, incorrect product selection, misunderstood business requirements or vendor misrepresentations. Many product features promise to deliver […]

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Operational Analytics

What is your strategy to access and evaluate the benefits of Operational Analytics? Operational Analytics will be pivotal in proactive organizational decision support solutions. Some of the benefits of Operational Analytics include: Problem avoidance Timely automated issue resolutions Personalization – improved customer experience Improvement and sustainment of product quality Enhancement of business operational efficiency Improvement […]

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Customer Advocacy

What is Customer Advocacy? Customer Advocacy is your competitive advantage. The role provides organizations and their decision makers access to a Subject Matter Expert (SME). The SME provides advice, negotiates on behalf of the client and proactively recommends solutions to mitigate risks and improve the client’s success. The Solutions Consultant role as an advocate provides […]

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Why Analytics is critical for your business

Businesses are realizing the importance of managing customer relationships and recognizing the implementation of Analytics is essential for them. The question is where to start? We present you here with some examples on how Analytics can be applied to help you meet your business objectives. 1. Customer service improvement: Organizations can manage data with features […]

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What is a lead?

A Lead is the identification of a person or entity with the interest and authority to purchase a product or service. Every Lead and business opportunity has its own characteristics such as: monetary value, sales process, quality and motivating factors. Studies show that companies, which implement solid Lead Management Systems and processes, are more efficient […]

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Building customer relationships with CRM solutions

Companies today should be customer focused; management of customer relationships is key and critical for the competitiveness and success of your company. Managing relations with customers involves communicating and interacting with them and that’s where new technology like CRM, can provide the competitive advantage and achieve desired distinction from the competition. Companies that implement a […]

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Why CRM projects fail?

Although many companies are clearly committed to implementing CRM solutions within their IT infrastructure, too many projects fail or do not meet the initial expectations. Leveraging CRM software as a tool to create a competitive advantage is imperative for success. But why do CRM projects fail? These problems are mainly based on a lack of […]

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Common CRM Myths

Implementing a CRM in your company can provide significant advantages. However, there are myths that often generate fear when making the decision to install this system. In order to fully appreciate all the benefits that CRM brings we must discard the following: CRM is just a software tool. False! CRM is not achieved by just […]

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